24 Experts Reveal the Single Worst Thing a Contact Center Agent Can Do During a Call
Callminer
NOVEMBER 17, 2020
Here are the top mistakes made by call center agents that frustrate customers and impact customer experience.
Callminer
NOVEMBER 17, 2020
Here are the top mistakes made by call center agents that frustrate customers and impact customer experience.
Callminer
NOVEMBER 18, 2020
Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. Even top-performing agents have bad days, though, and sometimes, things that are considered standard practice can frustrate customers.
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